Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a 60 min response time guarantee for any trouble ticket or email that you submit to our help desk team. We’ll swiftly answer all general inquiries and forward the issue to our server administrators in case further assistance is required. If you order our Optional Admin Services package, we will perform any of the included server administration services at a time that has been agreed upon upfront.
A Top–Notch Help Desk Service
- We’ll be available to you 24–7–365 to answer any inquiries that you may have connected with our Hosting Control Panel and any of the applications that we have installed for you on the dedicated web hosting server. If you also need help handling server admin procedures, you can take a glance at our Optional Admin Services package, which includes backup hard drive storage space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.
An Intuitive Help Section
Our Hosting Control Panel has been installed by default for each dedicated server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on everything that you can do. The majority of how–to articles in addition video versions that demonstrate all the actions that you can perform in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.